Mon–Sat, 9 AM – 6 PM IST
Talk to the NEETMind team
A question about your prep, a payment that didn’t go through, or a bug? Message us on WhatsApp for the quickest reply — a real person reads every message.
FAQ
Before you write
What is the fastest way to reach NEETMind?
WhatsApp us on +91 80000 45046 during Mon–Sat, 9 AM – 6 PM IST. You can also email support@neetmind.com or use the form on this page; we reply within 24 hours on working days.
I paid but didn’t get premium access. What do I do?
Send us your UPI transaction ID or Razorpay payment reference on WhatsApp or by email to support@neetmind.com. We sort out payment issues within 24 hours, usually much sooner.
How do I ask for a refund?
Email support@neetmind.com with the subject “Refund Request” and your registered email. You get a full refund if you ask within 7 days of payment and have completed no more than 3 full mock tests on the paid plan. Approved refunds are processed within 3–5 business days.
I run a coaching institute. Who do I talk to?
Use the enquiry form on the Institutes page or WhatsApp us. We reply with a quote, usually within one working day.