Refund Policy

We want every student to feel confident when buying a NEETMind Premium plan, on neetmind.com or in the Android app. Our refund policy is designed to be fair, transparent, and student-friendly.

We offer a 7-day refund window from the date of purchase — no complex conditions, no lengthy forms.

You are eligible for a full refund if:

• Your refund request is made within 7 calendar days of the payment date
• You have not completed more than 3 full mock tests using the premium plan
• This is your first refund request on this account

Refund requests made after 7 days, or where significant usage has occurred, will be reviewed on a case-by-case basis.

Separately from the 7-day refund, paid 6-month and 12-month plans (and Practice Pass or Practice + AI bought earlier) come with a guarantee: improve your mock test score by 50 marks within 60 days — measured against your free diagnostic test — or get your money back.

• Take the free diagnostic test before buying or within 3 days after
• Take at least 4 full mock tests within 60 days of purchase
• Claim by email within 7 days after day 60; the refund goes to the original payment method

A purchase refunded under the 7-day policy can't also be claimed under the guarantee. Full terms: +50 Marks Guarantee.

Plans bought in the NEETMind Android app are paid through Google Play. The same 7-day refund and +50 Marks Guarantee apply.

• Email us as below and include your Google Play order number (it starts with GPA.). You'll find it in Google's receipt email, or in the Play Store under Profile → Payments & subscriptions → Budget & history.
• We refund approved requests through Google Play, and Google returns the money to the payment method you used.
• Within 48 hours of buying you can also ask Google directly, from your Google Play order history. Google decides those requests under its own policy.
• When a purchase is refunded (by us or by Google), the Premium time from that purchase ends.

Refunds will NOT be issued in the following cases:

• More than 7 days have passed since the purchase date
• The account has been found violating our Terms of Service
• The request is for a previously refunded plan
• The plan has fully expired at the time of request
• Dissatisfaction due to the student's own NEET exam result (we cannot guarantee exam outcomes)

To request a refund, email us at support@neetmind.com with the subject line: "Refund Request — [Your Email]"

Please include:

• Your registered email address
• The date of purchase
• The plan purchased (1 month / 6 months / 12 months, or an older Practice Pass, Practice + AI, 3-month or annual plan)
• Reason for refund (optional, but helpful for us to improve)

Once your refund request is approved:

• We will process the refund within 3–5 business days
• The refund will be credited to the original payment method (UPI, card, net banking, or wallet)
• Bank processing may take an additional 5–7 business days depending on your bank

You will receive an email confirmation once the refund is initiated.

NEETMind plans are one-time purchases, on the website and in the app — there is no automatic renewal. You will never be charged without explicitly purchasing a new plan.

If you do not wish to continue after your plan expires, simply do not repurchase. Your account reverts to the free tier automatically.

If your payment was deducted but you did not receive premium access, please email us at support@neetmind.com with your payment reference or UPI transaction ID (for app purchases, the Google Play order number starting with GPA.). We will resolve it within 24 hours. In the app, Premium usually turns on within a few minutes of Google confirming the payment.

For any refund or payment-related queries, reach us at support@neetmind.com. We typically respond within 24 hours on weekdays.